Phone Policy · Maple Blues Staff

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Phone & Mobile Device

Personal device use during work hours.

General Rule

Personal cell phone use is not permitted during active work duties, including customer service, food/beverage prep, barista duties, and cleaning or service tasks.

Phones must not be visible or in use while you are actively working.

When Phones Are Allowed

During scheduled unpaid breaks or meal periods, in designated break areas.
In emergencies, with notification to a manager before use when possible, or as soon as reasonably possible after.

Not allowed

Personal calls, texting, social media, video streaming, or gaming while on the clock.
Phones visible or in use in customer-facing areas, service stations, kitchen areas, or behind the counter.

Professional Expectations

Phones must be silenced or on vibrate for the entire shift.
No photos or video recordings in the workplace unless expressly authorized for business purposes (e.g. marketing or training).

Break Area Rules

Phone use is permitted only in designated break areas or outside the building during scheduled breaks.

Work-Related Phone Use

Work-related calls or messages (e.g. contacting a manager, approved work apps, vendors) may be permitted when required for the job. Such use must be brief and must not interfere with customer service or operations.

Camera Monitoring

Visible video cameras are used in work and customer areas for safety, security, and operational oversight. Enforcement focuses on objective, observable behavior (e.g. phone visibly in hand while working).

Violations identified through camera review are generally addressed within 72 hours of discovery. Camera review is not used selectively or retaliatorily.

Emergencies

Emergencies include serious health issues, family emergencies, and legal/safety concerns. Notify a manager as soon as reasonably possible before or after emergency phone use.

Progressive Discipline

Documented verbal coaching — first occurrence
Written warning — second occurrence
Final written warning — third occurrence
Termination — further violations

Phone policy violations are addressed individually and will not be bundled with unrelated attendance, medical, or conduct issues.